Skip to content


Frequently Asked Questions F.A.Q

if you have any queries or doubts regarding, below are some Frequently Asked Questions from our customers. Check if you questions were asked before, if you cannot find your question, just feel free to contact us at or WhatsApp us.
Please be patient, we will give you satisfactory answers in 24 hours.

Products Questions

1) What kinds of study materials provides?

We provide exam dumps in PDF format designed specifically to meet your certification needs.. The questions and answers from our dumps correspond greatly to real exams questions and the answers are verified by professionals to ensure quality.

2) What is the kind of products we offer to our customers? offers an interactive test engine and PDF with each purchase. The interactive test engine can be downloaded from us and used on any Windows platform at no additional expense. The interactive Testing engine functions as a realistic simulation of the actual certification exams.   

3) Can I pass the exam with the Q&A only?

Of course! All the question and answers are compiled by experts after an in-depth study of the real exams. If you understand the concepts and the knowledge points provided in the exams you can easily clear the exams.
4) Do We provide explanations?

Yes, we do provide explanations for hard to understand questions only. If you need more explanations/ Guides, you can just contact us, and we will arrange study materials for you free of charge.

5) How are the goods delivered?

All purchases are downloaded from the internet or by e-mail. You will have access to your purchases within minutes of your purchase. If not, you may contact us and we will help you.

6) Are the updates free?

The free update offer is only valid for one year after you've purchased the products. If you still want to update your questions after one year, login your account in our site, and you can get the new one with 50% discounts.

7) How often do you release your products updates?

All the products are updated frequently but not on a fixed date. Our professional team pays a great attention to the exam updates and they always upgrade the content accordingly.
8) I purchased your product but am getting a TXT file instead of the full download . 

Yes you read it correct, once you complete check out , you will be directed to download a txt file. The test file will contain the links where you can download the materials. Due to Security concerns and to ensure that our contents are free from any malicious software/treat, they are hosted VIA one drive only (Microsoft) and the link is sent to everyone through the TXT file.

Operating Systems and Necessary Tools

1. What operating systems and necessary tools are needed to use your product?

A windows operating device, winrar to extract the files and a pdf reader.

Common Queries and Solution
1. How can I ask for a refund if I fail the exam?

 If you fail the first attempt of exam, you can claim refund for your purchased products. Please send us your original fail report in PDF format and the refund form with proposed solution. Our accounting department will make necessary solution after they receive your email. All the details about guarantee policy please check our returns policy.

If an exam dump is advertised on the site, it means its is valid and you can pass your exams with it.